Office of Academic Computing

The purpose of the Office of Academic Computing is to direct the development of Internet courses and faculty training for web-based and technology enhanced instruction, provide assistance and information for academic areas relating to innovations in computing, and serve as a research source for students and faculty in the discovery and assessment of new technologies.

Faculty/Staff D2L Training

Desire2Learn Training on Tegrity

D2L - Frequently Asked Questions

Q: My instructor said my login was the name portion of my email address. How do I find my email address?

A: Every student at Northeast State is given a student email account as part of their registration process. Most student email take the form of

“student-ID” If your instructor does not have your e-mail address you may get it by contacting the Computer Services office at 423.354.2464 or on campus by calling extension 2464.

Q: How do I log into Desire2Learn?

A: Type into your browser’s address box.

Q: What is my password?

A: Every student’s password starts as their birthdate in MMDDYY format. This can be changed by going into NORSTAR and changing your password there. Changes in passwords for D2L may take until the next morning to become active.

Q: I go to the Desire2Learn login page but I can get no further. It says my user ID or password is invalid. What should I do?

A: This is caused by typing in either a user ID or password that is not recognized by Desire2Learn. Either the user ID or password the user is trying is incorrect, or the student has not yet been sent to Desire2Learn. NOTE: Students registering late have to have their registration information sent to Desire2Learn before they can log in. This is done overnight and may delay logging in until the next morning.

Q: I can log into Desire2Learn, but I do not see my classes. What should I do?

A: Current semester classes are not available until the first day of classes, unless this is changed by the instructor.

Q: It is after the first day of classes and I cannot see my current semester classes. What should I do?

A: The course listings in D2L are cumulative. After the first 30 classes have been visited, the user has to search for rest of the classes by typing a portion of the class name into the search box located above the course listing.

Q: I can read email within D2L but I cannot send mail. What’s the problem?

The compose screen in D2L is a popup window so popup blockers will prevent the compose screen from appearing. Email in D2L is a closed system so you cannot send mail to a mail account outside of D2L.

Tegrity - Frequently Asked Questions

Q: How do I get to my Tegrity recordings?

A: Tegrity is used to record lectures and play them back for review. Each recording is part of a class that corresponds to a Desire2Learn course. Students may access the recordings for their courses by logging into their Desire2Learn course and finding the widget box on the right side of the home page that says Go to Tegrity Recordings. By clicking on this link the student will be taken to recordings for that course.

Q: I have clicked on the Tegrity link in Desire2Learn but I receive a message that my user ID is invalid. What should I do?

A: The process required to link the Desire2Learn courses to the Tegrity recordings is quite time-consuming and is only run until the last day to add a class. Students who are purged from class and then allowed to re-enter or those who register after the last day to add a class may not be included in the list of students sent to Tegrity. A special login is provided to accommodate these students. This login may be obtained from the course instructor or from the Office of Academic Computing at Extension 3388.

Q: I have gotten into the Tegrity site, but there are no course recordings listed for my class. Why not?

A: Either the instructor has not recorded any lectures for this class, or they are in the process of being uploaded from the classroom computer to the server. This latter condition is characterized by the name of the lecture showing as unavailable. Lectures may take as long as 24 hours to upload before they are available.

Contact Us

Dr. Tom Wallace
Director of Academic Technology
Office: H134

423.323.3191 ext. 3388
423.282.0800 ext. 3388

Fax: 423.323.3063


Skype: acadtech1