Office of Academic Computing
The purpose of the
Office of Academic Computing is to direct the development of Internet
courses and faculty training for web-based and technology enhanced
instruction, provide assistance and information for academic areas
relating to innovations in computing, and serve as a research source
for students and faculty in the discovery and assessment of new
Training on Tegrity
D2L - Frequently Asked Questions
Q: My instructor said
my login was the name portion of my email address. How do I find my email
A: Every student at Northeast State is given a student email
account as part of their registration process. Most student email take the form
“student-ID”@stumail.northeaststate.edu. If your instructor
does not have your e-mail address you may get it by contacting the Computer
Services office at 423.354.2464 or on campus by calling extension 2464.
Q: How do I log into
A: Type http://elearn.northeaststate.edu into
your browser’s address box.
Q: What is my
A: Every student’s password starts as their birthdate in
MMDDYY format. This can be changed by going into NORSTAR and changing your
password there. Changes in passwords for D2L may take until the next morning to
Q: I go to the
Desire2Learn login page but I can get no further. It says my user ID or
password is invalid. What should I do?
A: This is caused by typing in either a user ID or password
that is not recognized by Desire2Learn. Either the user ID or password the user
is trying is incorrect, or the student has not yet been sent to Desire2Learn.
NOTE: Students registering late have to have their registration information
sent to Desire2Learn before they can log in. This is done overnight and may delay
logging in until the next morning.
Q: I can log into Desire2Learn,
but I do not see my classes. What should I do?
A: Current semester classes are not available until the
first day of classes, unless this is changed by the instructor.
Q: It is after the
first day of classes and I cannot see my current semester classes. What should
A: The course listings in D2L are cumulative. After the
first 30 classes have been visited, the user has to search for rest of the
classes by typing a portion of the class name into the search box located above
the course listing.
Q: I can read email
within D2L but I cannot send mail. What’s the problem?
The compose screen in D2L is a popup window so popup
blockers will prevent the compose screen from appearing. Email in D2L is a
closed system so you cannot send mail to a mail account outside of D2L.
Tegrity - Frequently Asked Questions
Q: How do I get to my
A: Tegrity is used to record lectures and play them back for
review. Each recording is part of a class that corresponds to a Desire2Learn course.
Students may access the recordings for their courses by logging into their
Desire2Learn course and finding the widget box on the right side of the home page
that says Go to Tegrity Recordings. By clicking on this link the student will
be taken to recordings for that course.
Q: I have clicked on
the Tegrity link in Desire2Learn but I receive a message that my user ID is
invalid. What should I do?
A: The process required to link the Desire2Learn courses to
the Tegrity recordings is quite time-consuming and is only
run until the last day to add a class. Students who are purged from
class and then allowed to re-enter or those who register after the last day to
add a class may not be included in the list of students sent to Tegrity. A
special login is provided to accommodate these students. This login may be
obtained from the course instructor or from the Office of Academic Computing at
Q: I have gotten into
the Tegrity site, but there are no course recordings listed for my class. Why
A: Either the instructor has not recorded any lectures for this
class, or they are in the process of being uploaded from the classroom computer
to the server. This latter condition is characterized by the name of the
lecture showing as unavailable. Lectures may take as long as 24 hours to upload
before they are available.
Dr. Tom Wallace
Director of Academic