Brightspace / Desire2Learn (D2L) 


Q: My instructor said my login was the name portion of my email address. How do I find my email address?

A: Every student at Northeast State is given a student email account as part of their registration process. Most student email take the form of “student-ID” If your instructor does not have your e-mail address you may get it by contacting the Computer Services office at 423.354.2464 or on campus by calling extension 2464.

Q: How do I log into Desire2Learn?

A: Type into your browser’s address box.

Q: What is my password?

A: Every student’s password starts as their birthdate in MMDDYY format. This can be changed by logging into Desire2Learn and selecting your name in the upper right hand corner, and then Account Settings.  The page that is displayed once this is selected is Account Settings.  The first item listed on this page, under General Settings is a link Change Password.

Q: I go to the Brightspace Desire2Learn login page but I can get no further. It says my user ID or password is invalid. What should I do?

A: This is caused by typing in either a user ID or password that is not recognized by Brightspace Desire2Learn. Either the user ID or password the user is trying is incorrect, or the student has not yet been sent to Brightspace Desire2Learn. NOTE: Students registering late have to have their registration information sent to Brightspace Desire2Learn before they can log in. This is done overnight and may delay logging in until the next morning.

Q: I can log into Brightspace Desire2Learn, but I do not see my classes. What should I do?

A: Current semester classes are not available until the first day of classes, unless this is changed by the instructor.

Q: It is after the first day of classes and I cannot see my current semester classes. What should I do?

A: The course listings in D2L are cumulative. After the first 30 classes have been visited, the user has to search for rest of the classes by typing a portion of the class name into the search box located above the course listing.

Q: I can read email within D2L but I cannot send mail. What’s the problem?

The compose screen in D2L is a popup window so popup blockers will prevent the compose screen from appearing. Email in D2L is a closed system so you cannot send mail to a mail account outside of D2L.

For assistance with Brightspace / Desire2Learn (D2L) please contact Michael Collins at 423-354-2413 or by e-mail at