Q: My instructor
said my login was the name portion of my email address. How do I find
my email address?
A: Every student at Northeast State is given a student email account as part of their registration process. Most student email take the form of “student-ID”@stumail.northeaststate.edu. If your instructor does not have your e-mail address you may get it
by contacting the Computer Services office at 423.354.2464 or on campus by calling extension 2464.
Q: How do I log
into D2L Brightspace?
http://elearn.northeaststate.edu into your browser’s address box.
Q: What is my
A: Every student’s password starts as their birthdate in MMDDYY format. This can be changed by logging into D2L Brightspace and selecting your name in the upper right hand corner, and then Account Settings. The page that is displayed once this is selected is Account Settings. The first item listed on this page, under General Settings is a link Change Password.
Q: I go to the D2L Brightspace login page but I can get no further. It says my user ID
or password is invalid. What should I do?
A: This is caused by typing in either a user ID or password that is not recognized by D2L Brightspace. Either the user ID or password the user is trying is incorrect, or the student has not yet been sent to D2L Brightspace. NOTE: Students registering late have to have their registration
information sent to D2L Brightspace before they can log in. This is done overnight and may delay logging in until the next morning.
Q: I can read
email within D2L Brightspace but I cannot send mail. What’s the problem?
The compose screen in D2L Brightspace is a popup window so popup blockers will prevent the compose screen from appearing. Email in D2L Brightspace is a closed system so you cannot send mail to a mail account outside of D2L Brightspace.
For assistance with D2L Brightspace please contact Michael Collins at 423-354-2413 or by e-mail at