Q: My instructor
said my login was the name portion of my email address. How do I find
my email address?
A: Every student at
Northeast State is given a student email account as part of their
registration process. Most student email take the form of
If your instructor does not have your e-mail address you may get it
by contacting the Computer Services office at 423.354.2464 or on
campus by calling extension 2464.
Q: How do I log
your browser’s address box.
Q: What is my
A: Every student’s
password starts as their birthdate in MMDDYY format. This can be
changed by going into NORSTAR and changing your password there.
Changes in passwords for D2L may take until the next morning to
Q: I go to the
Desire2Learn login page but I can get no further. It says my user ID
or password is invalid. What should I do?
A: This is caused by
typing in either a user ID or password that is not recognized by
Desire2Learn. Either the user ID or password the user is trying is
incorrect, or the student has not yet been sent to Desire2Learn.
NOTE: Students registering late have to have their registration
information sent to Desire2Learn before they can log in. This is done
overnight and may delay logging in until the next morning.
Q: I can log into
Desire2Learn, but I do not see my classes. What should I do?
A: Current semester
classes are not available until the first day of classes, unless this
is changed by the instructor.
Q: It is after
the first day of classes and I cannot see my current semester
classes. What should I do?
A: The course
listings in D2L are cumulative. After the first 30 classes have been
visited, the user has to search for rest of the classes by typing a
portion of the class name into the search box located above the
Q: I can read
email within D2L but I cannot send mail. What’s the problem?
The compose screen
in D2L is a popup window so popup blockers will prevent the compose
screen from appearing. Email in D2L is a closed system so you cannot
send mail to a mail account outside of D2L.