Desire2Learn (D2L)

https://elearn.northeaststate.edu 

FAQs

Q: My instructor said my login was the name portion of my email address. How do I find my email address?

A: Every student at Northeast State is given a student email account as part of their registration process. Most student email take the form of

“student-ID”@stumail.northeaststate.edu. If your instructor does not have your e-mail address you may get it by contacting the Computer Services office at 423.354.2464 or on campus by calling extension 2464.

Q: How do I log into Desire2Learn?

A: Type http://elearn.northeaststate.edu into your browser’s address box.

Q: What is my password?

A: Every student’s password starts as their birthdate in MMDDYY format. This can be changed by going into NORSTAR and changing your password there. Changes in passwords for D2L may take until the next morning to become active.

Q: I go to the Desire2Learn login page but I can get no further. It says my user ID or password is invalid. What should I do?

A: This is caused by typing in either a user ID or password that is not recognized by Desire2Learn. Either the user ID or password the user is trying is incorrect, or the student has not yet been sent to Desire2Learn. NOTE: Students registering late have to have their registration information sent to Desire2Learn before they can log in. This is done overnight and may delay logging in until the next morning.

Q: I can log into Desire2Learn, but I do not see my classes. What should I do?

A: Current semester classes are not available until the first day of classes, unless this is changed by the instructor.

Q: It is after the first day of classes and I cannot see my current semester classes. What should I do?

A: The course listings in D2L are cumulative. After the first 30 classes have been visited, the user has to search for rest of the classes by typing a portion of the class name into the search box located above the course listing.

Q: I can read email within D2L but I cannot send mail. What’s the problem?

The compose screen in D2L is a popup window so popup blockers will prevent the compose screen from appearing. Email in D2L is a closed system so you cannot send mail to a mail account outside of D2L.