TRiO Student Support Services

Student Support Services

Campus:  Blountville 
Office:  Student Support Services
Room: Room C1107 , 1st floor, General Studies Building
Office Hours:  8:00 a.m. - 4:30 p.m., Monday - Friday
Address:  2425 Highway 75, P.O. Box 246, Blountville, TN 37617  
Phone:  423.323.0216
Email:  TRiO@NortheastState.edu
Web:  www.NortheastState.edu/TRiO

Campus:  Elizabethton 
Office:  Student Support Services
Room: Room E110
Office Hours:  Call for appointment.   
Address:  386 TN-91, Elizabethton, TN 37643
Phone:  423.354.5227
Email:  TRiO@NortheastState.edu 

Campus:  Kingsport 
Office:  Student Support Services
Room:  Room KC211
Office Hours:  Call for appointment.    
Address:  300 W. Market St., Kingsport, TN 37660
Phone:  423.354.5538
Email:  TRiO@NortheastState.edu 


Facebook LogoOur Mission

TRiO Student Support Services (SSS) helps low-income, first-generation and/or students with documented disabilities to successfully persist semester-to-semester, graduate and transfer. Northeast State’s TRiO SSS program is funded by the U.S. Department of Education to serve 180 eligible students. Click here to apply.

Office Hours

8:00 a.m. - 4:30 p.m., Monday - Friday

Q: What is TRiO Student Support Services?

A: TRiO Student Support Services (SSS) is a federally funded program by the U.S. Department of Education. TRiO provides a safety net of intrusive services and creates a Learning Community to retain students until they graduate and/or transfer. Students must be enrolled or accepted for enrollment at Northeast State and have established need for academic support in order to receive TRiO SSS assistance.

Q: Do I qualify for TRiO Student Support Services?

A: All participants must qualify on the basis of income eligibility and/or first-generation college student status, and/or disability. Income eligibility is determined by family size and household taxable income for the previous year. All information is kept confidential. First-generation college student status is determined by a self-reported student-generated statement assuring that neither parent/guardian has earned a bachelor’s degree. Disability status is determined through current documentation of a disability.

Q: What Services are offered if I become a TRiO participant?

A: TRiO Student Support Services provides academic, transfer and career advisement as well as access to cultural event and college trips, workshops and seminars, tutorial services, scholarship searches, counseling resources and financial literacy opportunities. All services are designed to enhance participant success. All services are offered at no cost to the participants.

Q: How do I apply for TRiO?

A: Applications can be obtained in room C1107 on the Blountville Campus; Room KC211 at the Kingsport Higher Education Center (KCHE); and in Room E110 on the Elizabethton Campus. Applications must be fully and accurately completed before consideration will be given for acceptance into the program. The program director reviews the applications and determines eligibility based on: first-generation status, and/or income eligibility and/or disability status, and academic need. Applicants will be notified by email regarding their acceptance into the program. Upon acceptance, applicants will be assigned a TRiO advisor.

Q: Where can I receive help if I am NOT eligible for TRiO services?

A: Each student at NeSCC is assigned a faculty advisor upon enrollment based on their major. Students may also receive assistance from the Advising Resource Center and the Career Services and Employment Center. Students who need tutorial assistance can also receive help from The Learning Center on the first floor of The Learning Resource Center (library). Private tutoring may be possible for students willing to pay. The TRiO Tutor Coordinator will make inquiries for students from TRiO Tutors. Tutors who choose to do private tutoring set their own schedules and pay scales.



Q: What subjects are offered for tutoring?

A: Tutoring is offered in the college core subjects of math, science and English depending on the availability of qualified tutors.



Q: Who are the tutors and how do they qualify?

A: TRiO hires peer and professional tutors. Peer tutors are Northeast State students who have an overall GPA of 3.0 or better, A’s and B’s in the subjects they tutor, and two favorable faculty recommendations. Tutors must also have good communication skills and subject knowledge. Professional tutors are those who have earned a degree, have an overall GPA of 3.0 or better and have two faculty and/or character recommendations.

Q: When is the best time to apply for TRiO Services?

A: The best time to apply to be a participant in TRiO is the BEGINNING of your freshman year or early in your current sem ester. One hundred eighty (180) eligible participants are accepted into the program each academic year. Slots fill up quickly.

If interested in applying to be a TRiO Tutor and/or TRiO Mentor, please click here

PEER and ADVANCED Tutor Job Descriptions 

A. Definition
Tutors work under the supervision of the TRiO Student Support Services program director and program staff. Tutors are responsible for tutoring students and for attending tutor meetings, program workshops, seminars and training sessions. Peer tutors are limited to a total of 20 hours per week. Advanced tutors may work up to 27 hours per week dependent upon need for services, and the approval of the program director.

B. Typical Duties and Responsibilities

  • Provide tutorial assistance as assigned.
  • Assist participants in the development of study skills necessary for successful completion of courses so that students are retained, graduated and/or transferred
  • Maintain accurate and current documentation concerning participant contact and progress.
  • Maintain contact with SSS staff as required.
  • Refer participants to Student Support Services staff for information or assistance with issues such as academic, transfer and career advisement, and problem-solving.
  • Maintain a professional attitude and demeanor at all times.
  • Tutor in designated areas for designated time periods.
  • Keep all information confidential.
  • Initiate contact with appropriate faculty members at least once per semester.
  • Participate in training as required (in the form of sessions, individual study, etc.).

C. Supervision
Tutors must follow oral and written instructions provided by the program director and staff.

D. Qualifications for Peer Tutoring Positions

  • Completion of at least one semester of college at Northeast State, dual enrolled at Northeast State, or other institution.
  • Minimum GPA of 3.0.
  • Grade of “A” or “B” in each course to be tutored.
  • Recommendations from at least two instructors.
  • Completion of initial training sessions.
  • Effective verbal and written communication skills.
  • Successful Completion of Interview Process

E. Qualifications for Advanced Tutoring Positions

  • Completion of Associates or Bachelor's Degree at an accredited institution with a final GPA of at least 3.0 and grade of "A" or "B" in subjects to be tutored if applicable. OR
  • Acceptance as adjunct faculty at Northeast State or prior tutoring experience for Student Support Services with all documentation on file
  • Completion of initial training sessions.
  • Effective verbal and written communication skills.
  • Successful Completion of Interview Process
  • Pass background check

F. Essential Knowledge and Abilities
Tutors must have good communication skills, the ability to establish positive working relationships with participants, and expertise in areas tutored.

G. Tutor Pay Rates

  1. Peer tutors and Federal Work Study sponsored tutor pay is $8.00 per hr.
  2. Advanced tutors with no tutoring experience pay is $9.00 per hr.
  3. Advanced tutors with tutoring experience and/or degree above an Associate's Degree pay is $10.00 per hr.
  4. Advanced tutors with 5 or more years of tutoring experience, and Associate's Degree or higher pay is $11.00 per hr.

MENTOR EMPLOYMENT

Mentor Job Description/Qualifications

  1. Definition
    Mentors work under the supervision of the TRiO Student Support Services program director and program staff. Mentors should be knowledgeable regarding accessing and utilizing campus resources such as: Degree Works, MyNortheast, and D2L. Additionally, mentors will be trained in assisting students with: how to use a syllabus, time management, balancing life and school, study skills, note taking skills, test taking strategies, test anxiety, and personal/college finances.
  2. Minimum Acceptable Qualifications
    1. Completion of at least one semester of college at Northeast State or other institution.
    2. Minimum GPA of 2.5
    3. Recommendation from at least two faculty and/or staff members regarding character and dependability.
    4. Completion of initial training sessions.
  3. Essential Knowledge and Abilities
    1. Effective verbal and written communication skills.
    2. Ability to establish positive working relationships with students and staff.
    3. Computer/iPad skills and/or office skills.
  4. Mentors are needed for the Blountville, Kingsport, Elizabethton and Johnson City Campuses.

Please see Raylene Steward (C1113 on the Blountville Campus), Donna Addington (E110 on the Elizabethton Campus), or Wendy Taylor (Room 211 at KCHE in Kingsport) for more information and to obtain a Mentor Application.


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