Frequently Asked Questions - Desire 2 Learn

 
Question
 
Answer
 
My instructor said my login was the name portion of my e-mail address. How do I find my e-mail address? Every student at Northeast State is given a student e-mail account as part of their registration process. Most student e-mail take the form of
"student-Id"@stumail.northeaststate.edu. If your instructor does not have your e-mail address you may get it by contacting the Computer Services office at 423.354.2464 or on campus by calling extension 2464.
How do I log into Desire2Learn? You may log into Desire2Learn by either going to the Northeast State HomePage athttp://www.northeaststate.edu and going to the bottom of the page, click on the Desire2Learn tab, or by typing http://elearn.northeaststate.edu into your browser's address box.
What is my password? Every student's password starts as their birthdate in MMDDYY format. This can be changed by going into NORSTAR and changing your password there. Changes in passwords for D2L may take until the next morning to become active.
I go to the Desire2Learn login page but I can get no further. It says my userid or password is invalid. This is caused by typing in either a userid or password that is not recognized by Desire2Learn. Either the userid or password the user is trying is incorrect, or the student has not yet been sent to Desire2Learn. NOTE: Students registering late have to have their registration information sent to Desire2Learn before they can log in. This is done overnight and may delay logging in until the next morning.
I can log into Deisre2Learn, but I do not see my classes. Current semester classes are not available until the first day of classes, unless this is changed by the instructor.
It is after the first day of classes and I cannot see my current semester classes. The course listing in D2L are cumulative. After the first 30 classes have been visited, the user has to search for rest of the classes by typing a portion of the class name into the search box located above the course listing.
I can read e-mail within D2L but I cannot send mail. The compose screen in D2L is a popup window so popup blockers will prevent the compose screen from appearing.
E-mail in D2L is a closed system so you cannot send mail to a mail account outside of D2L.