Workshop Topic
|
Workshop Emphasis
|
Who Should Attend
|
| Supervisory/Leadership |
- Frontline leadership basic principles
- Communications
- Managing change
- Basic problem solving process
- Managing your priorities
- Managing an individuals performance
- Effective meetings
- Managing a team
- Stress management
- Dealing with emotional behavior
- Sexual harassment
|
- Members with new responsibilities
- New supervisors
- Team leaders
- Project leaders
|
| Interviewing Skills |
- The legal issues of interviewing
- How to plan and conduct interviews that get theneeded information
- Selecting the best person for a position
|
Employees involved in the hiring process.
|
| The New Supervisor |
|
New supervisors or team leaders.
|
| The Art of Giving and Receiving Feedback |
- How to develop one of the most important person-to-person communication skills
- How to present ideas effectively
- How to become a better recipient of feedback
|
Supervisors, managers, mentors, and trainers.
|
| Dealing with Difficult People |
- Alternative ways of dealing with difficult people
- Maintaining productivity
|
Anyone who will interact with others.
|
| Managing Conflict in the Workplace |
- Turning disputes into opportunities
- Preventing and resolving conflict
|
Everyone who will interact with others on a day to day basis.
|
| Making Change Work for You |
- Change as an ongoing process
- Methods of reacting to change
- Strategies for dealing with change
|
All members of organizations that are going to experience changes in the future.
|
| Effective Delegation Skills |
- Overcoming common fears of delegation
- Knowing when and how to delegate
- Identifying the best employees for delegated tasks
- Keeping delegated projects on track
|
Anyone who must influence others to get a job done:
- Members with new responsibilities
- New supervisors
- Team leaders
- Project leaders
|
| Time Management |
- Manage your most precious resource: TIME.
- Identify personal time wasters
|
Anyone who is going to assume new responsibilities or feels pressured by the demands of their job.
|
| Listening: Hear What is Really Being Said |
- Improve you listening skills
|
Everyone can benefit from the ability to listen more effectively.
|
| Coaching to Improve Performance. |
- Transform task-assigners into coaches and facilitators
|
Supervisors, managers, mentors and trainers who work with others to improve performance.
|