Office: 423.323.0252 Office Hours Start FAFSA  Financial Aid Help Center 
Fax: 423.323.0232 Monday - Thursday 7:30am to 6:00pm
Room C2406 Friday 7:30am to 5:00pm
  Federal School Code 005378

Federal Direct Consolidation Loan Program

You may be able to combine your existing Federal education loans into one new consolidated loan that offers several advantages. For more information, visit the Direct Consolidation Loan Program-Borrower Services. 

Additional Information

Information about payments or exit interviews may be obtained at or by contacting the Northeast State Financial Aid Office.

The Federal Student Aid Ombudsman of the Department of Education works with borrowers to resolve loan disputes and solve other problems on an informal basis. The Ombudsman Office assists borrowers with:

  • Direct Loans Subsidized and Unsubsidized Direct Student Loans, Direct PLUS Loans (for parents), and Direct Consolidation Loans;
  • Federal Family Education Loans (FFEL) Subsidized and Unsubsidized Stafford Loans, PLUS Loans (for parents), and Consolidation Loans;
  • Guaranteed Student Loans, SLS Loans and
  • Perkins Loans. 

The Ombudsman Customer Service Line is: 1-877-557-2575