Office of Academic Computing
The purpose of the Office of Academic Computing is to direct the development of Internet courses and faculty training for web-based and technology enhanced instruction, provide assistance and information for academic areas relating to innovations in computing, and serve as a research source
for students and faculty in the discovery and assessment of new technologies.
Brightspace by D2L - Frequently Asked Questions
Q: My instructor said
my login was the name portion of my email address. How do I find my email
A: Every student at Northeast State is given a student email account as part of their registration process. Most student email take the form of “student-ID”@stumail.northeaststate.edu. If your instructor does not have your e-mail address you may get it by contacting the Computer
Services office at 423.354.2464 or on campus by calling extension 2464.
Q: How do I log into
Brightspace by D2L?
http://elearn.northeaststate.edu into your browser’s address box.
Q: What is my
A: Every student’s password starts as their birthdate in MMDDYY format. This can be changed by going logging into Brightspace by D2L and changing your password there.
Q: I go to the Brightspace by D2L login page but I can get no further. It says my user ID or
password is invalid. What should I do?
A: This is caused by typing in either a user ID or password that is not recognized by Brightspace by D2L. Either the user ID or password the user is trying is incorrect, or the student has not yet been sent to Brightspace by D2L. NOTE: Students registering late have to have their registration information
sent to D2L Brightspace before they can log in. This is done overnight and may delay logging in until the next morning.
Q: I can read email
within Brightspace by D2L but I cannot send mail. What’s the problem?
The compose screen in Brightspace by D2L is a popup window so popup blockers will prevent the compose screen from appearing. Email in Brightspace by D2L is a closed system so you cannot send mail to a mail account outside of Brightspace by D2L.
Yuja - Frequently Asked Questions
Q: How do I get to my
A: Yuja is used to record lectures and play them back for review. Each recording is part of a class that corresponds to a Brightspace by D2L course. Students may access the recordings for their courses by the following link.
Q: I have clicked on
the Yuja link in Brightspace by D2L but when I login I receive a message that my user ID is
invalid. What should I do?
A: The process required to link the Brightspace by D2L courses to the Yuja recordings is time-consuming and is only run until the last day to add a class. Students who are purged from class and then allowed to re-enter or those who register after the last day to
add a class may not be included in the list of students sent to Yuja. If you continue to experience issues logging into Yuja, please contact the Office of Academic Computing at 423-354-2413 or on campus at Extension 3388.
Q: I have gotten into
the Yuja site, but there are no course recordings listed for my class. Why
A: Either the instructor has not recorded any lectures for this class, or they are in the process of being uploaded from the classroom computer to the server. This latter condition is characterized by the name of the lecture showing as unavailable. Lectures may take as long as 24 hours to upload
before they are available.
Academic Technology Office: H134
423.212.3552 or on campus at ext. 3388