Streaming Videos - FAQs

Q: The streaming videos for my class don’t work. What’s happening?

A: This may be caused by several problems with the student’s computer.

• Popup blocker – The popup blocker must be turned off for the player window to open.
• Windows Media Player in Windows XP – Windows Media Player 11 will not play the streaming videos if the Player 11 was upgraded without going through Player 10. Download Player 10 and install it, then upgrade to Player 11.
• Windows Media Player in Vista - There are many problems with Windows Media Player in the Vista Operating System. For help in correcting these problems, go to http://support.microsoft.com/search/default.aspx?query=windows+media+9+in+vista&catalog=LCID%3D1033&mode=r
• Windows 8 Pro or higher that uses Windows Media Player. Some Windows 8 tablets do not use Windows Media Player.
• Firewall – Either your computer’s firewall or the firewall provided by your Internet provider is not set to allow the video content to run. Set your firewall to allow all content from Media2.NortheastState.edu.

Q: I am using Mozilla Firefox and the videos won’t play. Why not?

A: Northeast State uses Windows Media 9 Encoder to encode its streaming videos. In order to play the videos, your player must accept .wmv formatted files. Check with Mozilla for a compatible Video Player or use Internet Explorer to view the videos. Often using the Mozilla Media Player add-on will cure the problem. This same add-on is available for Google Chrome and Safari.