COVID-19 Student Resources Update

Below are updates to our student support services and additional resources that may assist you during this modified schedule. This page will be updated regularly as more information becomes available.

Northeast State C.A.R.E.S.

Northeast State C.A.R.E.S. assists students and their families with campus and community emergency resources needed to complete their semester.

  • Food
  • Transportation
  • Childcare
  • Internet and computer access
  • Online D2L instruction


Library Resources

The Northeast State Library is currently closed to the public. However, the Library is still available to assist you. Click here for more information. Additionally, within social distancing guidelines, individuals are encouraged to check with their local libraries for possible access to the Internet and computers.

Student Support Services

Accessibility Services
Students may email for information and assistance.

If you have questions about the admissions process or a pending application, please email We are happy to answer any enrollment questions you may have.

Advising Resource Center advisors are available to provide academic advising for summer and fall.  Email us at and an advisor will reply to you.  You must use your official Northeast State student email address for this service.

Business Office
If you are needing any assistance from the Business Office, please contact us at or call 423.354.2511.

Career & Workforce Development Center
The CWDC staff is available to assist remotely with resumes, cover letters, interview prep, job postings and choosing a major. Email or call 423-354-5229, and a staff member will respond to you with further details.   

Counseling Services

Telecounseling (one-on-one counseling) is available via a secure app.  Students requesting online counseling may email for information.  

Dual Enrollment
If you need assistance with Career and Technical Education Dual Enrollment, please contact Chelsea Rose, Director, at 423-354-5166.

If you need assistance with University Parallel Dual Enrollment, please contact Shelby McKenzie, Director, at 423-354-5186.

Equity and Compliance
Whether victims of sexual violence or other offenses, individuals can receive assistance, resources, information, and community referrals from campus responders. For reporting assistance and referral to support services, contact the Assistant Director of Equity and Compliance at email or 423- 323-0222.

Financial Aid
Should students or potential students having questions regarding financial aid, please email your questions to

Please refer to the Graduation website.

Faculty as well as the Testing Center are working to find solutions for missed exams and tests that must be proctored for the remainder of the semester. Additional information will be provided by your professor for course-specific exams. For exams that are not directly tied to a course (e.g., exit exams, major field tests, etc.), additional information will be provided to you by the area requesting the exam. Check back for updates.

TRiO will be contacting all participants via email and text to begin training them to use zoom tutoring this week.  TRiO will also continue to offer services through text, email, zoom and by phone.

For more information please refer to the TRiO website.

The Learning Center
Click here to see an outline of services and changes which will be implemented by The Learning Center during the next few weeks.  The Learning Center wants to provide needed services, as well as help you with navigating your coursework going forward and to assist you in your successful completion of this semester’s work.

Veteran & Military Student Success
For assistance with applying to the College or for a VA education benefit please contact us via email at or  You may also leave a message with us at 423.354.2527 or 423.354.2528 and we will call you back and assist via phone.

For more information please refer to the Veteran and Military Student Success Center website.

COVID-19 Community Resources

Agency/Organization Category
AT&T Telephone, Internet
Verizon Telephone, Internet
Charter Communications Internet
Comcast Internet
Appalachian Power Utilities
BrightRidge Utilities
The Independence Fund Veteran Assistance

For news and updates specific to the College pertaining to the Novel Coronavirus (COVID-19), please visit our Novel Coronavirus (COVID-19) Information website.