Human Resources & Organizational Effectiveness

Welcome to the office of Human Resources and Organizational Effectiveness!

The purpose of the Human Resources and Organizational Effectiveness (HR/OE) team is to advance institutional priorities by partnering with Northeast State's leadership to create a high-performance work environment characterized by fair treatment of all employees, open communication, personal accountability, trust, and mutual respect.

We fulfill this purpose by:

  1. Properly balancing the needs of the employees and the needs of the institution.
  2. Ensuring a diverse workforce in a safe and discrimination- and harassment-free environment by maintaining compliance with employment laws and government regulations, providing management and employee training, and developing policies and procedures.
  3. Providing training and development in areas of effective leadership and career development of employees, employment laws and government regulations, and litigation avoidance.
  4. Hiring the most-qualified employees by preplanning staffing needs, ensuring an effective internal search and interview process, increasing the institution’s visibility in the community and employment marketplace, identifying the best and most cost-effective recruitment sources, and conducting thorough reference checks.
  5. Retaining our valued employees by assuring effective leadership qualities in our supervisors; providing competitive wages and benefits; furnishing technical, interpersonal and career development training and coaching; conducting exit interviews and supplying relevant feedback to management; and enhancing two-way communication between employees and management. 

Contact Information

HR/OE Staff Members

  • Jessi Waugh, HR/OE Administrative Assistant
  • Office: P311
  • Email:
  • Phone: 423.354.5183, Extension: 5183
  • Contact for:  Overall Support for HR/OE, Meeting Requests with HR/OE Staff, Faculty/Staff Directory Updates, Organizational Chart Updates, HR & Professional Development Webpage Maintenance, FMLA, Annual Performance Evaluations, Employee Check-out Process

  • Etta Baker, HR/OE Specialist
  • Office:  P308
  • Email:
  • Phone:  423.354.5368, Extension:  5368
  • Contact for:  Cornerstone Staffing Processes, Personnel Requisitions, Position Advertisements, Job Descriptions, Reference Checks, Interview Guides, Offer Letters/Contracts, Contract Renewals, Assist with Professional Development

  • Dottie Corey, Human Resources Records Specialist 
  • Office: P308A      
  • Email: 
  • Phone: 423.323.0204, Extension: 3204
  • Contact for:  Onboarding Paperwork & Process, New Employee Orientation, Employee Benefits, Change of Status Forms, Personnel Records, Fee Waiver/Tuition Reimbursement, Spouse & Dependent Discount, Volunteer Agreements 

  • Tonya Lisenby, Assistant Director of HR/OE 
  • Office:  P313
  • Email:
  • Phone:  423.354.2589, Extension: 3289
  • Contact for:  Cornerstone Staffing Processes, Job Descriptions, Application Rating Sheets, Interview Guides, Affirmative Action, Internal Investigations, Professional Development

  • Megan Jones, Director of Human Resources
  • Office: P311A      
  • Email:  
  • Phone: 423.323.0226, Extension: 3226   
  • Contact for:  FMLA, Faculty Load and Compensation (FLAC) – Faculty Contracts, Personnel Budget, Compensation Plan, Personnel Policies & Procedures, HR Reporting, Employee Discipline, Retirement