The Office of Academic Computing supports online and technology-enhanced instruction at Northeast State Community College. The office provides assistance, training, and support for faculty and students using instructional technologies such as Brightspace (D2L), YuJa, Zoom, and related academic computing resources.
Brightspace (D2L) - Frequently Asked Questions
Q: How do I find my Northeast State username or student email address?
A: Every student at Northeast State receives a student email account during the registration process. Most student email addresses follow this format:
username@stumail.northeaststate.edu
If you do not know your username or student email address, you can look it up using the Help Desk article below:
Lookup Your Northeast State Username and Email Address
You may also contact the Help Desk at 423-354-2464 for assistance.
Q: How do I log into Brightspace (D2L)?
A: To access Brightspace (D2L), visit the Northeast State homepage at:
https://www.northeaststate.edu
Select My Northeast to access the MyNE Dashboard. After logging in with your Northeast State username and password, you can access Brightspace (D2L), student email, Self-Service, and other campus resources.
Q: What is my default password?
A: New student passwords use the following format:
NESmmddyyyynes
Replace mmddyyyy with your 8-digit birthdate.
For example, if your birthdate is January 15, 2005, your default password would be:
NES01152005nes
Students are encouraged to change their password after logging in through the MyNE Dashboard.
Q: I forgot my password. How do I reset it?
A: When resetting your password, the system will ask for your Northeast State student email address. Enter your email address using this format:
username@stumail.northeaststate.edu
If entered correctly, the system will send a password reset link to the secondary email address associated with your account.
Important:
- You must have a secondary email address added in your MyNE Dashboard.
- The secondary email address must be verified through the confirmation email sent by the system.
- If the secondary email address has not been verified, password reset emails cannot be delivered.
If you continue experiencing password reset issues, please contact the Help Desk at 423-354-2464.
Q: I cannot log into Brightspace (D2L). It says my username or password is invalid. What should I do?
A: This message usually means one of the following:
- Your username or password was entered incorrectly.
- Your account information has not finished processing in Brightspace.
- You recently registered for classes or made schedule changes.
Students who register late may need to wait until the next morning before Brightspace access becomes available.
If you still cannot log in after waiting overnight, please contact the Help Desk at 423-354-2464.
Q: I can read email within Brightspace (D2L), but I cannot send messages. What is the problem?
A: The Brightspace compose screen opens in a popup window. Popup blockers may prevent the message window from appearing.
Brightspace email is also an internal messaging system and cannot send messages to external email accounts.
YuJa - Frequently Asked Questions
Q: How do I access my YuJa recordings?
A: YuJa recordings are accessed directly through your course in Brightspace (D2L).
To access your recordings:
- Log into Brightspace (D2L)
- Open your course
- Select YuJa from the course navigation bar
Your instructor’s recorded lectures and course videos will appear there when available.
Q: I clicked the YuJa link in Brightspace, but I receive a message saying my user ID is invalid. What should I do?
A: Access to YuJa depends on enrollment information being shared from Brightspace. Students who register late, are re-added to a class, or make schedule changes after the add/drop period may not immediately appear in YuJa.
If you continue experiencing login issues, please contact the Office of Academic Computing at 423-212-3552.
Q: I logged into YuJa, but I do not see any recordings for my class. Why not?
A: There are several possible reasons:
- Your instructor may not have recorded any lectures yet.
- The recordings may still be uploading from the classroom system.
- A recording may still be processing and temporarily unavailable.
Some recordings may take up to 24 hours before they are fully available for viewing.
Additional Support Resources
Contact Us
Michael Collins
Office of Academic Computing
Academic Technology Office: H134
Phone: 423-212-3552
Email: mwcollins@northeaststate.edu
Connect with Northeast State