Northeast State Community College - We're here to get you there


Q: My instructor said my login was the name portion of my email address. How do I find my email address?

A: Every student at Northeast State is given a student email account as part of their registration process. Most student email take the form of “student-ID” If your instructor does not have your e-mail address you may get it by contacting the Computer Services office at 423.354.2464 or on campus by calling extension 2464.

Q: How do I log into Brightspace by D2L?

A: Type into your browser's address box.

Q: What is my password?

A: Every student's password starts as their birthdate in MMDDYY format. This can be changed by logging into Brightspace by D2L and selecting your name in the upper right hand corner, and then Account Settings. The page that is displayed once this is selected is Account Settings. The first item listed on this page, under General Settings is a link Change Password.

Q: I go to the Brightspace by D2L login page but I can get no further. It says my user ID or password is invalid. What should I do?

A: This is caused by typing in either a user ID or password that is not recognized by Brightspace by D2L. Either the user ID or password the user is trying is incorrect, or the student has not yet been sent to Brightspace by D2L. NOTE: Students registering late have to have their registration information sent to Brightspace by D2L before they can log in. This is done overnight and may delay logging in until the next morning.

Q: I can read email within Brightspace by D2L but I cannot send mail. What’s the problem?

The compose screen in Brightspace by D2L is a popup window so popup blockers will prevent the compose screen from appearing. Email in Brightspace by D2L is a closed system so you cannot send mail to a mail account outside of Brightspace by D2L.

For assistance with Brightspace by D2L please contact Michael Collins at 423-212-3552 or by e-mail at

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Northeast State Community College, a Tennessee Board of Regents institution, is an equal opportunity, affirmative action institution. For questions or concerns, please contact the Affirmative Action Officer.